FAQ

1. What kind of format is used for the music on sell?

All the music is on digital format, after bought you will be able to download it.

2. I already made the payment, but the download link isn’t able yet.

If you have made a payment and your download link isn’t able, please contact us at support@viviart.org and we will fix the problem as soon as possible.

3. I´ve made the payment but the command status remains as “Pending”.

If this happens to you, please contact us at support@viviart.org and we will fix the problem as soon as possible.

4. Does the prices of the products include the IVA?

No

5-. Is the music from the store protected? Is it selling legal?

Yes, it´s protected by the Danish firm Koda.

6. Can I hear some of the music I want to buy?

Yes, you can hear 30 seconds for each track, free of charge.

7. How long it´s the product available for downloading?

Six months from the date you bought it.

8. Can I reach information about the artists?

Yes, there´s a catalog on the web site with info of each artist promoted.